Last updated: 7/7/2025
Due to the custom nature of our software development and consulting services, all sales are generally final. However, we are committed to client satisfaction and will work with you to resolve any issues that may arise.
Project deposits are non-refundable once work has commenced. This includes initial consultations, project planning, and any development work that has been started based on your requirements.
Payments made for completed milestones are non-refundable. Each milestone represents completed work that has been delivered and approved according to the project specifications.
If you choose to cancel a project before completion, you will be charged for all work completed up to the cancellation date. Any remaining funds for unstarted work may be refunded at our discretion.
We guarantee the quality of our work and will address any bugs or issues in the delivered software for a period of 30 days after project completion at no additional charge.
In exceptional circumstances where we are unable to deliver agreed-upon services due to our own limitations or failures, we will work with you to find a suitable resolution, which may include partial or full refunds.
Any approved refunds will be processed within 10-15 business days using the original payment method. Refund requests must be submitted in writing with a detailed explanation of the circumstances.
Before requesting a refund, we encourage you to contact us to discuss any concerns. We are committed to finding mutually acceptable solutions to any issues that may arise during our working relationship.
If you have questions about our refund policy or need to discuss a refund request, please contact us through our contact page or email us directly with your concerns.